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Frequently Asked Questions

Direct deposit

  • What is a painting pARTy?​

This is what we call a paint and sip class! It is a fun and social experience for individuals or groups where you are guided by an artist to create your own artwork to take home.

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  • Do I have to create the same painting?​

That is up to you! Suzanne, the artist who will guide you, encourages you to explore your creativity through your own choice of colour combinations, textures and styles. The studio features a wall of completed paintings to refer to be inspired by.

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  • Can I bring food and drinks?​

Definitely! This is a BYO venue with a kettle, fridge and microwave available for use. Glassware, coffee, flavoured coffee, and hot chocolate sachets and tea are all provided in our complimentary self-serve beverage cart. While wines and such are allowed, hard liquor/spirits are not. ​

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  • Are children allowed?​

Minimum age is 12 (unless stated otherwise) and must be accompanied and supervised by a paying adult for the duration of the session. Ages 16 and above can be unaccompanied.

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  • What payment options are available?​

  1. Credit card - accepts Visa, Mastercard and American Express through checkout

  2. Eftpos - Visa and Mastercard debit cards through checkout

  3. PayID*
    Payee format: +61-0401875841.
    "Suzanne Balanay" appearing will confirm correct recipient. PayID* is a new, more transparent way of making payment through your mobile banking app or online.

  4. Direct Deposit
    Account name: Suzanne Balanay Art
    BSB Number: 112-879
    Account Number: 204 610 177
    Reference: Attendee's Name or Private/Group Booking Number
    If available, please attach receipt to contact@suzannebalanay.com or send us a copy/screenshot once transfer is successful.

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*PayID (new payment method) - safer, simpler and faster; check your bank for more information

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  • What is included in the cost of the art session?​

Everything you need to create your artwork - paints, brushes, 40x50cm canvas, apron, easel, palette and your artist who will guide you step by step. We have glassware for your BYO drinks, self-serve tea and coffee, and a fridge to keep your drinks cold.

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  • What if I need to cancel my booking?​

Please note that all bookings are non-refundable. They will be processed as credit.

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Cancellation Policy

We understand unforeseen things happen. To ensure you don't lose your booking, please rebook at least 48 hours prior to your session. Attempts to rebook outside of this window attracts a $10 fee. Unfortunately, "no shows" will forfeit your payment. Instead, you may transfer your booking to a family member or friend. If for any reason the session must be cancelled by us (illness, government directive i.e. lockdown, etc.) you will be refunded.

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  • Can I just walk in?​

Bookings are essential. The studio carries a limited capacity and time is needed beforehand to prepare your stations, so please do book in advance to your session.

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  • What is the parking situation?​

The venue is located in a residential area. We have two marked parking spots on the driveway, so first come, first serve. You may also use the street parking and adjoining streets or cul-de-sacs. Ride sharing is highly recommended. We only ask that you do avoid the traffic islands to maintain traffic flow, and do not park parallel to driveways. Please observe parking rules.

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  • Do you have gift cards?​

Yes and they are available to purchase here.

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  • Other questions?

If you have any other questions, just send us an email!

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